Gaming is a fun form of entertainment — but it should never become a problem. sona011 is always here to help ensure you have a safe gaming experience.
Sona011 built these tools from the ground up to protect every member.
Set your own daily, weekly, or monthly deposit and loss limits. Once set, they take effect immediately — any increase requires a 7-day waiting period.
Set a time limit for how long you play on sona011. Once the limit is reached, you will receive an automatic alert and your session will end.
If you need a break from gaming, choose a cooling-off period of 1 to 30 days. During this time, access to your account will be suspended.
Set a self-exclusion period of 6 months to 5 years for a long-term break. During this time, creating a new account will also be prevented.
At regular intervals, sona011 will remind you how long you have been playing and how much BDT you have spent. Stay aware.
For any concerns or gaming-related issues, sona011's Bengali-speaking support team is always here for you. Don't keep it to yourself — reach out and get help.
Responsible gaming means keeping gaming strictly as a form of entertainment. Playing at sona011 should not be just about winning — it should be an enjoyable experience.
Responsible gaming means knowing your limits, not betting beyond your means, and making sure gaming does not interfere with other areas of your life. sona011 supports this mindset and keeps all the necessary tools available to every member.
Remember: gaming is never a solution to financial problems. Never play with borrowed money or funds set aside for essential expenses. Responsible gaming is part of the culture at sona011.
If you or someone you know is showing any of the following signs, it is important to take notice right away:
Sona011 offers multiple effective tools that put you in control of your own gaming experience. All tools are easily accessible from your account settings.
Go to account settings and set daily, weekly, or monthly limits. They take effect immediately.
Set a time limit before you start playing. You will receive an alert when that time is up.
Take a break of 1–30 days. Deposits and gameplay will be suspended for the duration of the break.
Contact support for a long-term break. Choose anywhere from 6 months to 5 years.
Sona011 does not allow anyone under the age of 18 to create an account. This is not a flexible policy — it is a mandatory rule.
If a parent believes their child has registered by mistake, please contact the sona011 support team immediately. We will act promptly.
If there are children at home, using browser-level parental controls is strongly recommended. Keep yourself logged out of sona011 and ensure your password is kept out of reach of children.
Answer the questions below. If you answer "Yes" to 2 or more, consider seeking help.
Let go of the belief that you're guaranteed to win back what you've lost. Every game outcome is independent.
Decide how much BDT you are willing to spend before you start playing. Stop when you reach that limit.
Take regular breaks instead of playing for hours on end. Use the session timer to help.
Win or lose, the purpose of playing is enjoyment. Do not play with the expectation of making a profit.
Let someone you trust know that you play games online. Keeping it hidden only creates problems.
Play within your limits and enjoy the experience. If you ever run into trouble, we're here for you. New members, join today.